The Virtual Agent is currently unavailable. This could take up to 3 minutes, depending on your computer and connection speed. This page requires Javascript. To release each cartridge, press the tab on the front of the cartridge, and then remove it from the slot. Tap water can contain contaminants that can damage the printhead. Use the damp cloth to wipe the electrical contacts from the bottom to the top. Replace the printhead If you have completed all of the troubleshooting steps and are still experiencing a problem, replace the printhead.

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Please try again shortly. We were unable to find any drivers for your cn2216b. Remove the cartridges, and then remove the printhead Press the Power button to turn on the printer, if it is not already turned on.

Any warranty support needed would be completed by the third party that sold the product. HP is compiling your results.

It matches the product: Product has been exchanged: If you have a question create a new topic by clicking here and select the appropriate board. This page requires Javascript. Product sold without warranty: Choose ‘Refresh’ to update the list. To release each cartridge, press the tab on the front of the cartridge, and then remove it from the slot.


Clean the edge between the ink nozzles and the electrical contacts. We were unable to retrieve the list of drivers for your product.

Let HP identify any out-of-date or missing drivers and software.

HP Photosmart Plus e-All-in-One Printer – Ba – Driver Downloads | HP® Customer Support

How does HP install software and gather data? Please try again shortly.

All forum topics Previous Topic Next Topic. The latch must remain gp to install the cartridges correctly. This product cannot be identified by Serial Number alone. Modify your browser’s settings to allow Javascript to execute.

Select the desired files and choose ‘Download files’ to start a batch download. Several clean, lint-free cloths or papers. Europe, Middle East, Africa.

Three areas to clean. This product has been exchanged for a new or refurbished product.

HP Customer Support – Software and Driver Downloads

Remove selected files Download files. We are unable to determine your warranty status for the product and serial number provided.


HP encountered an error while trying to scan your product. If this document does not solve the issue, you may want to contact customer support and see what they can do for you.

HP Photosmart Plus e-All-in-One Printer – B210a

Reinstall the printhead Hold the printhead upright with the colored shape icons on the top. Any warranty support needed would be completed by the reseller that sold the product. Product sold by third party: Wait until the printer is idle and silent before you continue. Select all Deselect all. Unable to determine warranty status.